Member Center
Engagedhost provides support through our web based Member Center.
When our customers need support they login to the Member Center
and create a trouble ticket. The ticket is given an identification
number and is submitted to the Engagedhost support department.
You can track the ticket using the ticket number or by logging
into the Member Center and going to the support section. Each
ticket is time stamped and assigned to one representative to ensure
a personalized level of support. The Member Center is also where
profiles, account and billing information are stored. You can
update your account settings, view your billing history or pay
an invoice all in the convenience of one interface.
Email
Support
As an alternative to using the ticket manager for support requests,
we also offer email based support. If you are a customer, or simply
inquiring about our service, you can email the support department.
Our email address is billing@engagedhost.com
Instant
Messaging
During hours of operation, a support representative can be reached
by using AOL instant messenger. This is good for individuals that
are requesting support that may be extensive, or in the event
of an emergency. We can be reached via AIM at: engagedsupport
FAQ
You can find the answers to many frequently asked questions on
our FAQ page. These questions are basic questions asked by customers
before and after signing up. We have created the FAQ page with
hopes of clearing up anything you may be curious about before
signing up for hosting services.
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